Widerrufsrecht

Refund & Return Policy (High Conversion Version)

Last updated: June 17, 2026

30-Day Risk-Free Guarantee

We offer a 30-day money-back guarantee from the date you receive your order.

If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@velunor.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@velunor.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velunor.store.

We want you to shop with confidence—your satisfaction is our priority.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Unused and in original condition
Original packaging intact
All tags included (if applicable)
Proof of purchase required

To start a return, please contact us at:
📧 support@velunor.store

Once your request is approved, our support team will provide the return instructions and return address.

Damaged or Incorrect Items (Priority Support)

If your order arrives damaged, defective, or incorrect, please contact us immediately.

We will prioritize your case and offer:

Replacement item, or
Full refund (depending on the situation)

Our goal is to resolve issues quickly and fairly.

Returns Without Approval

To ensure proper processing, all returns must be authorized by our support team first.

Items returned without approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

Used or worn products
Personalized or custom items
Hygiene-sensitive goods
Clearance or final sale items
Gift cards

Exchanges

The fastest way to get a different item is:

Request a return (if eligible)
Place a new order separately

This ensures faster processing and availability.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Depending on your bank, additional processing time may be required.

European Union Customers

If you are located in the European Union, you have the right to cancel your order within 14 days after receiving the last item in your order, without giving any reason.

How to submit a request:

Log in to your customer account:
https://shopify.com/98841100598/account
Then submit a return or cancellation request from your order page.

If you placed your order using only a mobile phone number and did not create an account, please submit your request through the link in your SMS order confirmation.

Returns:
After submitting your withdrawal request, please return the item within 14 days.

Refunds:
We will issue your refund within 14 days after receiving the returned item. The refund will include the standard shipping fee from your original order. Return shipping costs are the customer’s responsibility, unless the item has a quality issue.

Exceptions — The following items are not eligible for the right of withdrawal: