Refund policy
Refund & Return Policy (High Conversion Version)
Last updated: June 17, 2026
30-Day Risk-Free Guarantee
We offer a 30-day money-back guarantee from the date you receive your order.
If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days.
We want you to shop with confidence—your satisfaction is our priority.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- Original packaging intact
- All tags included (if applicable)
- Proof of purchase required
To start a return, please contact us at:
📧 support@velunor.store
Once your request is approved, our support team will provide the return instructions and return address.
Damaged or Incorrect Items (Priority Support)
If your order arrives damaged, defective, or incorrect, please contact us immediately.
We will prioritize your case and offer:
- Replacement item, or
- Full refund (depending on the situation)
Our goal is to resolve issues quickly and fairly.
Returns Without Approval
To ensure proper processing, all returns must be authorized by our support team first.
Items returned without approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
- Used or worn products
- Personalized or custom items
- Hygiene-sensitive goods
- Clearance or final sale items
- Gift cards
Exchanges
The fastest way to get a different item is:
- Request a return (if eligible)
- Place a new order separately
This ensures faster processing and availability.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Depending on your bank, additional processing time may be required.
European Union Customers (14-Day Right of Withdrawal)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be unused, in original packaging, and include proof of purchase.
Contact Us
If you have any questions about returns or refunds, our support team is here to help:
We typically respond within 24–48 hours.